# What to do when something does not work in the nominator portal

> The most common messages and obstacles in the nominator portal: a link that doesn't work, a full limit, another nominator's contact, locked details, and missing permissions.

- Canonical article (Help Center): https://help.happenee.com/en/articles/106-what-to-do-when-something-does-not-work-in-the-nominator-portal
- Česká verze: https://aidocs.happenee.com/cs/co-delat-kdyz-v-portalu-nominatora-neco-nejde.md
- Collection: Event setup and registration
- Updated: 2026-11-05

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> **Overview**
> This article is for nominators who work in the nominator portal. Organizers can find how to set up nominations in [How nominations and nominators work](https://aidocs.happenee.com/en/how-nominations-and-nominators-work.md).
>
> Most obstacles in the nominator portal have one of four causes: an invalid or someone else's access link, a full spot limit, a contact who has already responded or belongs to another nominator, and permissions the organizer has not given you. Only the organizer can change the limit, permissions, and delegation, so contact them in those cases.

## Details

### The portal won't open

- **Invalid link** — the link has expired or has already been used. Request a new verification link on the claim or sign-in page; a new shared link for claiming the account has to come from the organizer.
- **You are signed in as a different nominator** — another nominator account is open in your browser. Click **Sign in again as the nominator from this link**.
- **The verification e-mail didn't arrive** — check your spam folder. You can request another e-mail after one minute; after too many attempts, wait 15 minutes.
- **Another nominator for this event already uses this e-mail address** — two nominators at one event can't share an address. Ask the organizer whether they already have an account for you.
- **You can't access the e-mail address the portal sends the link to** — only the organizer can change the address.

### You can't add a contact

- **Add contact is disabled**, or the portal says nomination capacity is full — your spot limit is used up. Free up spots by marking contacts who won't come as not attending, or ask the organizer for a higher limit.
- **This e-mail is already nominated for the event by another nominator** — the contact belongs to a colleague. The portal won't move it; talk to your colleague or the organizer.
- **Enter a first name / surname**, or **The e-mail format is invalid** — fill in the required details. First and last names can be at most 50 characters long.
- **The value in a field could not be saved correctly** — this usually concerns a custom field. Try again, and if the error persists, send the organizer the field name from the message.

### You can't edit a contact

- **The contact has already responded** — after a response, basic details and groups are locked. You can still change the internal note and additional details.
- **The e-mail of an existing contact cannot be changed** — delete a contact who hasn't responded and add them again with the correct address.
- **The Contact groups label is missing in the contact's row** — the organizer hasn't allowed you to assign groups.

### You can't send an invitation

- **The buttons for the invitation e-mail and registration link are missing** — the organizer hasn't allowed you to send invitations; they send them.
- **There is no one to send an invitation to** — nobody is in the group you chose for the bulk send. Check the list filters and the chosen group.
- **Skipped contacts** — the mailing left some contacts out. The cause may be their nominator's permissions, the contact's status, or a sending error.

## Common pitfalls

### Sending again to a wrong address won't help

The **Not delivered** status on an invitation usually means a wrong address. Another send ends the same way; fix the contact first.

### Send the organizer the exact wording of the message

When you contact the organizer, include the event name, the contact's name, and the exact wording of the message. The organizer can then solve the problem faster than with a general “it doesn't work”.

## Related articles

- [Accessing the nominator portal](https://aidocs.happenee.com/en/accessing-the-nominator-portal.md)
- [Adding and importing contacts in the nominator portal](https://aidocs.happenee.com/en/adding-and-importing-contacts-in-the-nominator-portal.md)
- [Inviting nominated contacts and tracking their registration](https://aidocs.happenee.com/en/inviting-nominated-contacts-and-tracking-their-registration.md)