# What to do when an attendee loses the registration link > What to do when, in a paid event, the buyer has paid but the attendee has lost the link to finish registration. - Canonical article (Help Center): https://help.happenee.com/en/articles/59-what-to-do-when-an-attendee-loses-the-registration-link - Česká verze: https://aidocs.happenee.com/cs/co-delat-kdyz-ucastnik-ztrati-registracni-odkaz.md - Collection: Troubleshooting - Updated: 2026-09-18 --- > **Overview** > This is the typical case for *Registration with additional information*: the buyer pays, the attendee receives an e-mail with a link to fill in their details, and the attendee deletes or loses that e-mail. The registration stays unfinished and the PDF ticket with the QR code is not generated. ## Getting started Open **Orders** — from the *Tools* dropdown at the bottom of the left menu, from the tile on the event **Overview**, or with the button in the top right of the *Tickets* page. Find the order by the buyer's name, e-mail, or company. The faster route is the **Unregistered** chip, which narrows the list to orders where registration never finished. ## Details ### Individually — from the order detail 1. In **Orders** expand the specific order with the arrow at the end of its row. 2. If the wrong e-mail was entered for the ticket, fix it with the pencil icon in the **Tickets** table. 3. For a ticket without a finished registration, use the **Notify** button. The attendee receives a new e-mail with the link to finish registration. After the send, the ticket shows the **Sent** status with the date and time, and the button changes to **Send again**; for five minutes after any link send it stays disabled, so no duplicate e-mail goes out. ### In bulk — to every attendee with an incomplete registration at once Above the order list on the right there is a **Notify by e-mail** dropdown; its **Unregistered** item resends the registration link to attendees of paid and free orders who have not finished registration. It follows the current selection in the list: with a search or a filter it reaches only that selection, without them everyone in the event. The links leave a queue gradually, not the moment you click, and an attendee who received the link within the last five minutes does not get it again. It is useful when: - a few days before the event you spot a gap between *sold* and *registered*, - after a bulk ticket purchase (a company buys 50 tickets and the employees register one by one). Automatic reminders to attendees with an incomplete registration are not part of self-service today — bulk resend is a manual step worth scheduling. ### Prevention - On event day (ideally an hour before start), send an **E-mail campaign** with a reminder and the QR ticket — the attendee then has the ticket in the most recent e-mail, no matter what they did with the previous one. - For *Registration with additional information*, set a clear message to the buyer that registration is not yet complete — both on the post-purchase screen and in the confirmation e-mail. ## Common pitfalls ### The organizer looks for the full attendee record inside the order In the order you fix the data on a specific ticket — typically the typo in the e-mail address that kept the link from arriving. Registration form answers, groups, and attendance status are managed in the **Registration** section: the order is about the purchase, the registration about the attendee. ### The buyer purchased 10 tickets and is supposed to forward the link to all 10 employees — the organizer expects the system to do it If the buyer **did not enter the attendee e-mails**, the links go to the buyer and the buyer forwards them. A bulk *Notify by e-mail* in this case only re-reaches the buyer, not the end attendees. ## Related articles - [Managing Orders and invoices](https://aidocs.happenee.com/en/managing-orders-and-invoices.md) - [Setting up Tickets](https://aidocs.happenee.com/en/setting-up-tickets.md) - [Creating and sending an E-mail campaign](https://aidocs.happenee.com/en/creating-and-sending-an-e-mail-campaign.md)