# Using the Online module > An engagement feature for virtual and hybrid events with a livestream, a Social Wall, and interactive tabs. - Canonical article (Help Center): https://help.happenee.com/en/articles/38-using-the-online-module - Česká verze: https://aidocs.happenee.com/cs/pouziti-online-modulu.md - Collection: Content and attendee experience - Updated: 2026-10-15 --- > **Overview** > The Online module is a **complex engagement feature** for virtual and hybrid events. Inside the attendee app, it can show a **livestream**, a **Social Wall**, **interactive tabs** (chat, questions, polls, private messages), and **content tabs** (materials, products, files, contacts). The Online module can be added **multiple times** — for example, one for the main livestream and another for a workshop stream. The module is accessed via the web attendee app; in the mobile app, the livestream and other types open through an in-app browser, while the Social Wall has its own screen directly in the app. ## Getting started - Decide **what kind of online content you offer** — a livestream of talks, a virtual booth with products, a Social Wall with a photo stream, or games. - The Online module is a **paid / advanced feature** — some types (Social Wall, games) are turned on by **customer success**. - Decide **which interactive elements** you want — chat, questions, polls, private messages, mood meter. - For a virtual event, **the Online module is essential** — it is the attendee's primary interface. For an in-person event, it is a supplement. ## Details ### Types of the Online module The Happenee Online module has **several variants / types**, set up by the organizer (some require customer success): - **Livestream** — embed video from YouTube, Vimeo, or a custom streaming server. The main content is the video, with interactive tabs alongside it. - **Social Wall** — a space where attendees share photos and posts. Posting, liking, commenting. Often combined with Leaderboard (points for activity). Enabled by customer success. - **Games / gamified activities** — interactive elements (mini-games) turned on by customer support. - **Virtual booths** — a combination of a livestream and content sections (materials, contacts, products) for virtual expos. Enabled by customer success. ### Adding an Online module You add the Online module under **Engagement** → **+ Add** → **Online module**. You can have **several** instances of the Online module in a single event (each for different content). After you add it, open the edit panel: - **Module name** — visible on the home screen of the app. - **Start** — the date and time the module goes live (for example, when the livestream begins). - **Visibility** — all attendees, or selected groups only. - **Module type** (set by customer success for advanced types; some types are self-serve). ### The on-screen layout In the app, the Online module splits the screen: **Left side** — **the main content of the module**: the livestream video, the Social Wall stream, or the game interface. **Right side** — **tabs** (turned on optionally): - **Interactive tabs:** - **Chat** — everyone can write and read. - **Private messages** — one-to-one. - **Questions** — attendees ask questions; the organizer or moderator approves and displays them. - **Anonymous questions** — questions without identification. - **Polls** — real-time polls. - **Mood meter** — a simple emoji reaction to the current atmosphere. - **Content tabs:** - **Materials** — to download (PDF, slides, briefs). - **Products** — a virtual catalog. - **Files** — additional documents. - **Contacts** — for the organizing team, support, sales. ### Interactive settings In the edit panel of the Online module, the **Interactive tabs** section is where you turn individual elements on (a toggle per feature). Each one has its own default settings: - **Questions** — on/off, approval before display, anonymous yes/no. - **Chat** — on/off, moderation. - **Polls** — on/off, results visible vs. hidden. ### Content tabs — assigning a booth administrator For virtual booths (typically the Online module = a virtual exhibition), you can **assign a booth administrator**. Happenee sends them a link they use to fill in the content of the tabs themselves (materials, products, contacts). This fits events where partners manage their own booth content (a virtual trade show). ### Reporting The Online module collects detailed metrics: - **Viewership chart** — how many people watched the livestream and when. - **Visitor list** across all modules (Excel export). - **Chat, questions** — archived messages for review. - **Activity in the content tabs** — how many downloads, how many clicks. Exports are available in the Online module panel under **Reporting and content management**. ### Access: web vs. mobile - **The web attendee app** — full support. The livestream and the interactions work natively in the browser. - **The mobile app** — the livestream and other types open in an **in-app browser**, a browser inside the mobile app, and look the same as on the web. The Social Wall has its own screen in the mobile app and does not open in a browser. ### Social Wall The Social Wall is a **specific type of the Online module** — attendees share photos, videos, and posts. It supports likes and comments. It is **enabled by customer success**. In the mobile app, the Social Wall has its own screen; attendees add videos to it in the web app. Use cases: a festival, a conference, an internal corporate event where you want an interactive experience between attendees. ### Games Games (gamified mini-applications) are part of the Online module. You **launch them via customer support**. Typical use cases: quizzes, geocaching at the event, treasure hunts with QR codes. ### Renaming the module In the admin you can **rename** the Online module from the default *Online module* to a specific name (*Livestream Main Stage*, *Virtual booth Siemens*). The name carries over to the home screen of the app. ### Combining with Leaderboard Activities in the Online module (chat, photos, likes, comments) are often collected for **Leaderboard**. Both modules are set up together by customer success. ## Common pitfalls ### Expecting the Online module to be fully self-serve, the organizer clicks + Add and assumes everything works Adding the basic module is self-serve, but **the Social Wall, games, and advanced types** are turned on by customer success. Reach out to them with enough lead time. ### The livestream embed link is entered incorrectly, and attendees see an empty window Test the embed on a test account before going live. Use the **embed URL** (not the share URL from YouTube / Vimeo). ### The livestream starts at 14:00, but the module is set to start at 15:00, so attendees opening the module at 14:00 see "not yet started" **Set the start a little earlier than the actual livestream** (for example, 13:45 for a 14:00 start). Give attendees room to join. ### Chat is open without moderation, so spam, off-topic content, and irrelevant questions become a distraction For larger livestreams, **turn on question approval** and have a moderator. The organizer or production checks questions before they show up. ### A Social Wall with no rules — attendees post anything and everything, and the content loses focus Before the event, communicate the **Social Wall rules** (topic, respect, moderation). The moderator can delete inappropriate content from the admin. ### Viewership drops during the livestream, but the organizer does not notice until the end Watch the **viewership chart** in real time. If the count drops and there is still a long way to go, consider a break or a notification asking attendees to come back. ### The mobile app opens the livestream in an in-app browser, but some features (notifications, fullscreen) work differently than on the web, and attendees ask why Communicate that **the mobile in-app browser is on par** with the web, but some system features (fullscreen) may have less control. If there are problems, suggest opening the module in the phone's regular browser. ## Related articles - [How the attendee app and its home screen work](https://aidocs.happenee.com/en/how-the-attendee-app-and-its-home-screen-work.md) - [How Networking works](https://aidocs.happenee.com/en/how-networking-works.md) - [How Leaderboard works](https://aidocs.happenee.com/en/how-leaderboard-works.md) - [Creating a new event](https://aidocs.happenee.com/en/creating-a-new-event.md) - [Must-have, optional, and advanced features and modules by event type](https://aidocs.happenee.com/en/must-have-optional-and-advanced-features-and-modules-by-event-type.md) - [Reporting and content management in the Online module](https://aidocs.happenee.com/en/reporting-and-content-management-in-the-online-module.md) - [Recommended setup for a hybrid event](https://aidocs.happenee.com/en/recommended-setup-for-a-hybrid-event.md) - [Recommended setup for a webinar or online event](https://aidocs.happenee.com/en/recommended-setup-for-a-webinar-or-online-event.md) - [Setting up engagement features](https://aidocs.happenee.com/en/setting-up-engagement-features.md)