# Getting help from Event Sherpa in the admin > How to ask Event Sherpa in the Happenee admin: the “Ask Event Sherpa…” box and Help in the left menu, what Event Sherpa answers from, how it passes a question to the support team, and when we get back to you. - Canonical article (Help Center): https://help.happenee.com/en/articles/107-getting-help-from-event-sherpa-in-the-admin - Česká verze: https://aidocs.happenee.com/cs/event-sherpa-v-administraci.md - Collection: Event Sherpa - Updated: 2026-11-05 --- > **Overview** > In the Happenee admin, you can ask Event Sherpa, the Happenee AI assistant, at any time. Type your question into the “Ask Event Sherpa…” box at the bottom of the page, or open Help in the left menu. Event Sherpa answers from the articles in this help center, in English or Czech depending on the language you write in, and links the articles each answer is based on. It cannot see your event and changes nothing in it. When it does not know the answer, it offers to pass your question to the Happenee support team, which answers on business days from 9 AM to 5 PM (Central European Time), by the next business day at the latest. ## Getting started - Sign in to the Happenee admin. You find the “Ask Event Sherpa…” box at the bottom center of the workspace and event admin pages. - Type your question in your own words, for example “How do I make VIP guests register through a different form?”, and send it. A conversation opens, and Event Sherpa answers in it. - Go through the article links below the answer. The steps in the article are more detailed than the summary in the answer. - If the answer is not enough, ask a follow-up question in the same conversation, or ask to be passed to the support team. ## Details ### Two ways to reach Event Sherpa - **The “Ask Event Sherpa…” box** at the bottom of the page is for a quick question while you work. Once you send it, a conversation with the answer opens. - **Help** at the bottom of the left menu opens the full help window in the bottom right corner. It has an “Ask me anything...” field, the Report an issue and Request a feature buttons, the latest news, and your latest conversation. The tabs at the bottom are Home, Messages (all your conversations), News (what is new in Happenee), and Help (the articles in this help center). Both lead to the same Event Sherpa and the same conversation history. ### What Event Sherpa answers from - **The articles in this help center**, in English and Czech. - **Short answers prepared by the Happenee team** for common questions. - **News and the Happenee changelog.** Below each answer are links to the articles Event Sherpa based it on. When it finds nothing on a topic, it says it does not have the information confirmed and offers to pass your question to the support team. ### What Event Sherpa can and cannot do in the admin Event Sherpa explains how Happenee works, where to find things, and which steps to take. You make the changes in the admin yourself. It cannot see your event settings or your attendee list, and it changes nothing for you. The support team sees your name, e-mail, and company with the conversation, so they know who they are answering. Event Sherpa answers in the language you write in. The help window appears in the language of your admin. If the help window is open when you move to another admin page, it opens again there on the Messages tab. ### When Event Sherpa does not know the answer Event Sherpa offers to connect you with the Happenee support team. When you agree, it passes your question on and confirms that we will get back to you by the next business day at the latest. You can also ask to be passed to the team yourself; just say so in the conversation. The support team answers on business days from 9 AM to 5 PM (Central European Time). You find the reply in Help, on the Messages tab, in that conversation. ### Reporting a bug and requesting a feature When you run into a bug, open Help and choose Report an issue. Send an idea for a new feature through Request a feature. Event Sherpa can also offer to report a bug or log a feature request on its own when the conversation shows that something is broken or missing. ## Common pitfalls ### Event Sherpa cannot see your event For questions like “How many people have registered?” or “Why did this attendee not get the e-mail?”, Event Sherpa cannot look up the answer in your event. It tells you where to find the information in the admin and how to check the problem. When you need a person to look at a specific case, ask to be passed to the support team and say which event it is about. ### Check the answer in the article Event Sherpa summarizes articles. A summary can leave out an exception that applies to you. For important steps, for example before sending invitations or opening registration, open the linked article and go through the whole procedure. ## Related articles - [Navigating the Happenee admin](https://aidocs.happenee.com/en/navigating-the-happenee-admin.md)