# Adding an organizer contact

> A content feature that gives attendees a way to reach a specific person on the organizing team.

- Canonical article (Help Center): https://help.happenee.com/en/articles/24-adding-an-organizer-contact
- Česká verze: https://aidocs.happenee.com/cs/pridani-kontaktni-osoby-organizatora.md
- Collection: Content and attendee experience
- Updated: 2026-04-27

---

> **Overview**
> Contact is a **content feature** that gives attendees a way to reach a specific person on the organizing team. It holds a name, a contact e-mail, a phone number, a photo, and the organization name. It appears on the event microsite and in the attendee app. For larger events, you can add multiple contact persons by topic (registration, logistics, press).

## Getting started

- Decide **who is the publicly listed contact** — it does not need to be the organizer themselves; it can be an assistant or a specialist (production, registration, press).
- Confirm that the listed e-mails and phones **are actually monitored by someone** — attendee questions can come in weeks before the event.
- The contact photo is optional, but it adds a sense of professionalism.

## Details

### Where to find Contact

In the left menu, go to **Content** and then **Contact** (use the **+ Add** button if you do not yet have the content feature added).

### Adding a contact

Fill in the fields:

- **First name** and **Last name** — typically a person, not a company or a generic name.
- **Contact e-mail** — the address attendees write to with their questions.
- **Phone** — optional, recommended for the day of the event.
- **Image** — profile photo (optional, recommended).
- **Organizer** — the company or team name (for example, *Event production: Event Studio s.r.o.*).

### How attendees see it

**On the event microsite** — a Contact tab with the photo, the name, the role within the organization, the e-mail (clickable), and the phone.

**In the attendee app** — the same details. The e-mail and the phone are clickable; tapping the phone opens the dialer, and tapping the e-mail opens the e-mail client.

### Multiple contacts

For larger events, it helps to split the roles:

- **Registration** — e-mail to the person who handles registration changes and invoicing questions.
- **Logistics** — person for transport, parking, and accommodation questions.
- **Production** — person for speakers, moderators, and partners.
- **Press** — person for media and press accreditation.

Happenee lets you add **multiple Contact content features** to a single event. Each instance has its own name and content. On the microsite and in the app, they appear as separate tabs.

### Visibility

A Contact can be:

- **Shown to all attendees** (default).
- **Shown only to selected groups** — typically for a VIP contact (a dedicated assistant for VIP attendees) or for partners (a contact for the sponsor team, separate from regular attendees).

### Multiple languages

The language switcher lets you translate the name, the organization, and any text — but not the e-mail or the phone. For international events, consider a separate contact for each language so that English-speaking attendees get a reply in English.

## Common pitfalls

### The listed e-mail is generic (`info@company.com`) and nobody specifically watches it — attendees wait days for an answer

List a specific e-mail with an owner. If you only have a shared inbox, confirm that someone is responsible and that there is an SLA on the reply (ideally within 24 hours on a working day).

### A phone number is listed but it points to a team member's personal mobile that they do not pick up after work — attendees cannot get through

If you list a phone number, it has to be watched by **someone on the team** (a shared phone, redirect, rotation). An alternative: list the phone for the day of the event only, not for the lead-up.

### A contact person leaves the company, but their e-mail stays on past events — questions go nowhere

Whenever there is a team changeover, check every active and recently finished event and update the contact. Or delete the old contact and add a new one.

### At an international event, the contact is listed in Czech only — English-speaking attendees do not have one

Switch the language flag and add a translation of the name, the organization, and any description. Also confirm that the listed person can reply in that language.

## Related articles

- [How the Event microsite works](https://aidocs.happenee.com/en/how-the-event-microsite-works.md)
- [Setting up Venue and the event location](https://aidocs.happenee.com/en/setting-up-venue-and-the-event-location.md)
- [Using Custom content (FAQ, map, info blocks)](https://aidocs.happenee.com/en/using-custom-content-faq-map-info-blocks.md)